A thought behind
Why quality engineering CoE @INVINCIX
Pressuring challenges with strong constraints
Accelerated changes, disruptive innovations, and a globalized competition in a BANI (‘Brittle', ‘Anxious', ‘Nonlinear' and ‘Incomprehensible’) world are key traits of the so-called “digital transformation”. In that context where best practices are easily replicated, competitive advantages through operational excellence are at best, temporary.
Organizations are therefore facing numerous digital challenges to survive:
- Continuously deliver value to remain competitive.
- Make investments and choices with low predictability.
- Deliver successful experiences to “users” we don’t directly interact with.
- Deliver abstract increments fast, and adapt them through experiments.
- Streamline end-to-end complex and interdependent processes.
Siloed initiatives end to end up as waste
Siloed endeavours risk scattering resources without delivering commensurate gains, underscoring the critical importance of a focused, holistic approach to achieve substantial and enduring business improvement, ensuring that resources are utilized efficiently and wastage is minimized.
Short-term speed results in business failure
This model fails to survive in an competitive, unpredictable and complex digital environment where sustainable software speed is the only competitive advantage that can keep a continuous flow of value delivery.
Digital business speed is mandatory
Many organizations have the only choice to go digital to survive, but face many problems when trying to deliver software with always more speed: increased lead-time, rework, and recurring problems complex to understand where it is not only a matter or adopting DevOps, Agile, or a specific tooling.
INVINCIX CoE principle
Quality engineering is not quality assurance
“Quality engineering” can make us think that the goal is to engineer quality into the software delivery process with more testing automation and integration within the pipeline. While these improvements are needed, they are clearly not sufficient to address non-technical topics such as organization or collaboration.
Software production results from the collaboration of interdependent parts of its system composed by people, processes, and technology. The injection of quality can therefore not be limited to the software delivery pipeline and must cover the entire areas altogether composing the software production system.
Quality engineering applies total quality management to software production through a systemic approach that builds quality at speed capabilities for sustainable business speed.
INVINCIX QE CoE Boundaries
“Proof of concept” to “Global Platform”
INVINCIX QE CoE
Distinctive Framework –Access / Accelerate / Architect in a vicious cycle
The paradigm shift of Quality Engineering relies on the following principles:
Business depends on software Quality and Speed.
Quality embraces the entire software production system.
Speed is sustainable only through built-in quality.
INVINCIX QE CoE
Distinctive Framework – KPIs – QS / MAMOS / O2
Access
Identify quality and speed pains
2 Pains Types
Quality pain
Speed pain
Architect
Resolve structurally with MAMOS
5 System Areas
Methods
Architecture
Management
Organisation
Skills
Accelerate
Quality engineering for quality at speed
2 Delivery Types
Outcomes
Outputs
INVINCIX QE CoE Principle
QS “Quality Vs. Speed” Battle made interesting
Quality Pains are more subjective but can more easily talk to multiple stakeholders that are not necessarily familiar with the internals of software production. They can have different forms from dependency on one person, or lack of usability.
Quality at Speed Pains The first two critical dimensions are Quality Pains and Speed Pains. Quality Pains encompass challenges related to the different facets of software production quality, while Speed Pains address the hurdles of achieving rapid and efficient software delivery at different levels of the organization.
Speed Pains are more easily supported by metrics and numbers being more factual. The challenge in that case relies more on consolidating and framing correctly the value in perspective and compared to others.
INVINCIX QE CoE Principle
QS problem solved using MAMOS
At the heart of INVINCIX QE is the MAMOS software production system that encapsulates the key principles and practices for building Quality at Speed capabilities, ensuring alignment and coherence across various aspects of software development through three levels.
INVINCIX CoE begins with
Setting up the MAMOS context with customer
Methods
- Focus
- Plan
- Design
- Specify
- Implement
- Deliver
- Deploy
- Operate
- Learn
- Improve
Architecture
- Urbanization
- Make or Buy
- Modularity
- Integration
- Security
- Self-Service
- Observability
- Resilience
- Experiments
- Flexibility
Management
- Vision
- Alignment
- Choices
- Collaboration
- Empowerment
- Performance
- Risks
- Fail Fast
- Measurement
- Development
Organization
- Design Choices
- Commitment
- Structure
- Communication
- Leadership
- Management
- Engagement
- Planning
- Organizational Learning
- Organizational Culture
Skills
- Expertise Mapping
- Strategic Partnerships
- Remote Enablement
- Development Facilitation
- Talent Attraction
- Talent Retention
- Teamwork
- Communication
- Community
- Learning
INVINCIX QE CoE
“Units of measurement” for every deliverables
Strategy Definition:
Establishing a clear roadmap for the development process, aligning it with the overall business objectives.
Priority Definition:
Identifying the most critical tasks and features that require immediate attention, ensuring efficient resource allocation.
Scope Definition:
Clearly outlining the boundaries and extent of the project to avoid scope creep and ensure focused execution.
Goals Definition:
Setting specific and measurable goals that guide the team’s efforts towards successful outcomes.
INVINCIX QE CoE
What customer expectations output or outcome or both
Outputs and Outcomes
The connection between efforts and results is pivotal in Quality Engineering and put in actions through the ‘link outputs to outcomes‘ mantra. The two elements are key system outputs that validate the efficacy of the entire process.
The 2 keys elements in these measurement building blocks are:
01
Outputs encompass factual production results.
02
Outcomes are more qualitative valuable points stemming from outputs.
Both empowers you to comprehensively assess the impact of your actions. Consider employing Accelerate metrics, such as the four key measures widely recognized in the industry and more easily known by the entire team.
Moreover, outcomes can be directly linked to the quality and speed pains initially identified. This strategic alignment not only streamlines your Quality Engineering endeavours but also ensures that the outcomes achieved align with your organization’s overarching goals and aspirations.
Transformative initiative by INVINCIX QE CoE
Quality Engineering transformation requires to follow these key principles:
Step back to see the big picture, involve relevant stakeholders, and other actions to better understand better the system.
Emphasis over completeness to organize properly your diagnosis and actions on key areas without getting lost in the details.
Focus on limiting factors to prioritize efforts where there is more leverage for improving outcomes and outcomes.
Timebox delivery to maintain focused actions that will avoid the addition of waste and force to find valuable incremental steps.
Link output to outcomes to make sure efforts are delivering expected value and still relevant to maintain on the current focus.
Implementing Quality Engineering in Your Organization
The implementation of Quality Engineering requires a systemic and strategic approach to organizational transformation that will gain sufficient initial support, grow a guiding coalition, and deliver value over the initial impulse building sustainable Quality at Speed capabilities.
Quality Engineering
Transformation Model
Quality Engineering transformation resides on these 5 activities:
- Link software pains to business impacts.
- Create awareness and gain buy-in.
- Understand key issues and pain points.
- Co-architect Quality Engineering solutions.
- Drive a Lean enabling transformation.
INVINCIX QE CoE Blueprint for execution
INVINCIX QE CoE
Spectrum of working zone for customers
INVINCIX QE CoE or die trying
Our QE represents the need for transversality in our industry to effectively support the business in its continuous reinvention.
The future of every organization depends on its capability to develop the supporting quality at speed capabilities to effectively build the most valuable asset of their digital business : their software production system.
Making things happen requires to effectively lead on the big picture over organizational boundaries channelling efforts and resources on the most important priorities.
Tailored Consulting Solutions
Strategize your next move with expertise
Let us know your areas of interest so we can provide customized solutions to help your organization succeed.
