Preamble
Since the beginning, the need for services has grown exponentially, driving the service industry.
These days, every industry needs services in every way. Humans supply the services, although in certain situations they require knowledge, while in others they do not. Although managing human intervention is a laborious task where service providers fight to achieve the efficiency & proper intended output at the set time, it is practically a mandate in the industry.
In order for the providers to effectively manage the service personnel and ensure optimal production, this is where technology enters the picture.
The difficulties
When a service provider has a large number of employees working and receiving task assignments, it takes a lot of work to manage and assign the jobs correctly to achieve the intended results.
One of the biggest pain points for any service provider is having to manually track which service personnel are available and close to the customer when they raise a ticket. Another is assigning the personnel without keeping track of when they arrive or how long they spend on the service.
The resolution
We created DigiStack, a digital solution designed to fully answer corporate goals and resolve pain points, after extensive consultation.
Our goal was to gradually ensure flawless operations by automating workflows using enterprise-level technologies.
Through the automation of ticket creation, assignment, and raising, we were able to efficiently streamline the management of service staff.
Automated tracking and billing tools made warehouse inventory and task management simple, improving overall operational efficiency.
The resolution
- Use proper credentials.
- To enable the service personnel to do the assigned responsibilities, create and schedule tasks.
- Implementing dashboards.
- Generating effective invoices.
- Login incident tickets as per needy.
- Service providers can have their demand for instant notification upon job scheduling fulfilled with an iOS or Android mobile application, which allows for a faster response time.
We made a difference
